Frequently Asked Questions
Everything you need to know about your Soft99 shopping experience.
How do I determine my size for Soft99 apparel?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment at home for the most accurate fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Items must be in their original packaging and free from any signs of wear or washing.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, Soft99 Store ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the final stage of checkout.
How should I care for my Soft99 garments?
To maintain the quality of our fabrics, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of every piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.